Creator Experience Team
Spring is here to support creators every step of the way. Our Creator Experience Team is dedicated to helping you grow your business and get the most out of your Spring account.
💬 Contact Creator Support via Live Chat
The fastest way to reach us is through Live Chat.
To start a chat:
Visit the Help Center
Click the Chat button in the bottom corner of your screen
You can also chat with us through your account:
Log in to your Spring account
Click the Help or Support option
Select Chat with Creator Support
Our team is available:
Monday – Friday
8:30 AM – 9:00 PM EST
Chat allows us to review your account in real time and resolve most issues quickly.
When contacting us, please be ready to provide:
The listing URL (if applicable)
A clear description of the issue
Screenshots (for technical problems)
What Creator Support Can Help With
Questions about selling on Spring
Listing and account-related issues
Platform tools and feature questions
Reporting technical issues for investigation
If your question is directly related to your listings or your Spring account, our team is here to help.
Email Support (Secondary Option)
If chat is unavailable, you can email us at creatorhelp@spri.ng.
We aim to respond within 24 business hours.
You should receive an automatic reply with your case number shortly after submitting your request.
Support for Your Fans
We also provide dedicated support for your fans. If someone from your community needs help with their order, please direct them to the appropriate resource below.
Order Tracking
Fans can check their order status here: https://teespring.com/track
Fan Support
Fans can contact us via:
Our contact form
Chat with us through the help center: https://sprisupport.zendesk.com/hc/en-us
Email: fanhelp@spri.ng
We aim to respond within 24 business hours.