2-Factor Authorization (2FA)

Here are step-by-step instructions on how to set up 2-Factor authorization for your Spring account.

1. Log into your dashboard
2. Select settings at the bottom of the left-hand menu
3. Scroll to the bottom of the page to Two-Factor Settings
4. Download the Google Authenticator to your phone via the App/Play Store
5. Scan the QR code above with your Google Authenticator App
6. Check the box that says “Use Two-Factor Authentication”
7. Click the black box that says “Update Two-Factor Authentication”

FAQ:

What is 2FA?

• 2FA is an additional security measure that we offer to help protect your account. On top of needing your login information, you will also need your 2FA token to access your account.

Do I need to save my 2FA token?

• Your 2FA token will be generated via Google Authenticator. You will need to ensure that you keep the Google Authenticator app downloaded to your device so that you don't lose access to that code. 

What if I get locked out of my account?

• If you get locked out of your Spring account due to an issue with two-factor authentication (2FA), please contact our support team via the chat icon in the bottom right corner.